WHY WORK FOR THE MORTGAGE HOUSE?
If you’re lucky during your career, you’ll have the chance to work for a company that makes a truly significant impact on your life. The Mortgage House is that kind of company. We never forget that our employees are the lifeblood of the company, and we take every opportunity to say thanks to those who contribute along the way. We believe in giving back to the communities we live in by participating in local community events. Every associate at The Mortgage House has a voice and the opportunity to make a difference at work and in their community. If you’re ready to make a difference, we’re ready to hire you.
WHAT WE DO BEST
Simply put…we close more loans, and close them quicker with less hassle and excellent personal service!
HOW WE DO IT BEST
The Mortgage House is a Mortgage Banker, so we ARE the lender. We supply a well-experienced staff. WE ARE THE PROCESSOR, UNDERWRITER AND FUNDER, and can get instant decisions. We offer flexibility in pricing and “common sense” underwriting to handle those loans that fall outside the box.
We pride ourselves on the fact that we offer a high level of service that promotes fair and equitable lending practices. We place the highest value on personalized service. These days it’s hard to find a company where telephone calls are actually answered by a person who can provide assistance, rather than going directly into voicemail. That’s just one example of the kind of service our clients have come to expect from The Mortgage House.
OUR PROGRAMS AND PRODUCTS
The Mortgage House offers a wide product base with more programs to fit all Borrowers’ needs. Closing loans in 2 weeks is no problem! Our programs include: CalHFA, CalVet, FHA, VA, Reverse Mortgages, CalSTRS, CalPERS, USDA and A Paper loans. We have cultivated well-established correspondent/broker relationships with many investors and have access to virtually any loan product available.
WHAT WE OFFER OUR EMPLOYEES - BENEFITS
A professional, experienced staff
Sales and marketing tools
An aggressive commission structure
Comprehensive benefits package, including medical, dental, vision and life insurance
Annual “Circle of Excellence” recognition for our top producers
Promotion from within policy to move qualified employees into higher positions
OUR STRENGTH AND EXPERIENCE
We are small and accessible, but big enough to get the job done! And we can do the impossible!
THE MORTGAGE HOUSE PHILOSOPHY – HOW WE OPERATE
Our company is founded on some basic, and important principles that we ask you, as a member of our “House” to embrace as well. We are dedicated to being a truly unique company that reflects quality in everything we do. We stand for excellence! Our goal will be to do whatever is necessary to responsively serve our customers. We expect that you too, whether as an associate or service partner, will strive to do your very best to assure your customer’s complete and unquestionable satisfaction. We will uphold the highest levels of personal and professional integrity and honesty. We will always be truthful with our customers, associates and service partners. Nothing will get in the way of the truth. Our goal will be to always “do the right thing.” We will find time to have fun! We will maintain a positive attitude and try to keep smiles on our faces, no matter which side of the business cycle we find ourselves. We remember that nothing is worth jeopardizing our health or our psyches. We will do everything possible to maintain a sense of family. Everyone will pitch in and help. We will act as a team, and office politics will not be welcome in our “House.” We welcome you to THE MORTGAGE HOUSE, INC. and anticipate that your career and association here will be a satisfying and rewarding experience for us both.CLICK HERE TO READ THE BUSINESS PHILOSOPHY STATEMENT
THAT IS REQUIRED OF EVERY TMH EMPLOYEE
OPPORTUNITIES AND RISKS
An important aspect of any successful company is the ability to not only research and act upon new opportunities as they arise, but also be able to recognize and address any inherent risks and correct them.
The Mortgage House has been, and will continue to be diligent in searching out new opportunities to further enhance our marketing and product line. These include keeping on top of new niche products, where we work with our investors and staff to create “proactive” marketing in order to qualify and approve more borrowers. We also strive to improve and strengthen our relationships with other professionals such as CPAs and Realtors, as well as forming Affiliate Business arrangements. By being a small company with in-house programs, we can make any loan “workable.”
We as a whole have made a name for the company in our respective communities, and therefore have the opportunity to use this recognition in order to expand our client base and provide our communities with excellent customer service. Our service philosophy is our primary goal, and will help The Mortgage House grow our market share.
The risks encountered in this business are simply turned into challenges to make The Mortgage House a better, stronger company. As with any other mortgage lender, The Mortgage House competes with a myriad of other companies all vying for the same piece of the pie. We deal with competition in pricing and marketing, as well as shrinking margins, interest rate increases, and softening home prices. Thus, we cannot allow ourselves to fall into the “tunnel-vision” state of mind, or to lower our standards in order to close loans. We have to be able to deliver the programs and rates we quote to our borrowers, following the investor/agency guidelines without costly mistakes, or cutting it so close we don’t make any money for the Company. Otherwise, valuable relationships with our borrowers and realtors are at jeopardy. We also can’t forget that our industry is a cyclical one – we need to be prepared for the ups and downs and not over react to it. We have to use our expertise and strengths to capture business, to be in control and to not let a down market control us.
CARING ABOUT OUR COMMUNITY . . . TOGETHER
The Mortgage House, Inc. and its employees have always been very involved in the local community. We support many organizations; some are local groups, and some are local chapters of national organizations.
Our primary thrust is towards groups dealing with children and families, as well as the local schools, arts and health programs. We are proud to participate in some of these organizations, and encourage all of our employees to do the same, whether through TMH or on their own. Giving back to the community is something that is inherently good for everyone, and is also an excellent way to network.
The Mortgage House treasures each of its employees, and treats each one of them as a member of our “family.” From the newest employee to the ones that have been with TMH from Day 1, our staff members are an integral part of our company. Never just a “number,” each of our employees has a voice within the company, and each has the ability to interact with corporate as well as their co-workers at any time to get questions answered as well as to express any ideas, thoughts and/or concerns they may have. This “open door policy” has been one of the cornerstones of our company, one that makes our company truly unique.
WHAT OUR EMPLOYEES SAY
We asked our employees why they work at The Mortgage House, and were absolutely swamped with their responses. Here are just some of the many replies:
"The reason I work for The Mortgage House is because of the great family atmosphere. It's like working with all your loved ones. I would work for a direct lender over any broker. Why should a client be charged extra fees because of a third party? The Mortgage House has the best customer service for their clients, and also for their employees. Anytime you need anything, the corporate officers are there to help you out. The benefits are excellent, and I feel like I am loved by everyone. I wouldn't work for another company ever."
"I was thinking about how blessed I am that I am working here. Working directly with Allen, Ira, Ferry, Kristi and every one was the best work experience that I ever had. I have been with The Mortgage House for 8 years and that was the best thing that happened to me. At The Mortgage House you work with the most caring and loving people. You do not think of them as co-workers, they become part of your family.
"I wanted a new career, and I wanted to learn about the mortgage industry. I had hoped and prayed that eventually I would find a place that felt like home. So just 5 short months ago, I returned a call for an interview with Ferry. We set up an appointment to meet. From the very start it was extremely comfortable. As Ferry interviewed me, she told me the history about TMH, how Ira, Allan and Roxanne had a vision of forming this company where people could come and get their financial needs met with people of integrity who were honest & good. Let's face it, so many BAD mortgage companies give us GOOD ones a bad name. I was extremely excited from the very start! I was told that every job was an essential one, and that TMH was a team, and that all the players were EXTREMELY important. I started as the receptionist at TMH on March, 2006. As the receptionist, I really had a real birds-eye view of how everyone really did go above and beyond to get to know our clients (future home-owners and current home-owners) to hurdle over obstacles, and to close loans with a smile. I have learned so much in the short time I have been here. My background stems from the Internet industry. This has been quite a pleasant change from a stuffy, corporate company with over 500 employees that didn't have the time or heart to have compassion for their customers or their employees. In the end, I've found what I was looking for. The Mortgage House is a company that genuinely cares about their customers as well as their employees - a company that puts every effort into assuring that their loan officers achieve success and their clients close their loans and are happy while signing their names on the dotted line. Simply put: The Mortgage House has a foundation that will outlast most. I'm extremely happy to be a part of The Mortgage House team, and look forward to my growth within this exceptional company in the future."
"I started in 2003 as a Loan Officer. Before coming to TMH I worked for 2 other companies. One was a large national mortgage banker (my processor was in Chicago!), and the other was a mortgage banker with several branches in the Western states. I chose to come to TMH for several reasons including the quality, flexibility, open-mindedness and innovation of the people who own and manage the company. As a Loan Officer I am afforded the advertising and marketing tools necessary to give the excellent service that makes me “different.” There’s a Loan Officer around every corner, and what can set us apart from the rest of them is the customer service.
San Luis Obispo
"To me, The Mortgage House, Inc. is a great place to work for several reasons. First of all is our company's business philosophy of putting our clients first, providing them personalized service with honesty and integrity. Second, is the fact that we are a mortgage bank. This allows us to maintain control of our loan processing and underwriting, assuring our clients an efficient, no-hassle home loan experience. The other benefit of being a mortgage bank is the incredible number of diversified loan products we have available to us, which allows us to provide a tailor-made loan product for each client's individual needs. Last but not least, is our 'open door' access to our company's underwriters and management, including our top corporate executives. This 'real-time' communication is what makes The Mortgage House, Inc. unique and what allows our clients a smooth and effortless home loan experience."
San Luis Obispo
"There are many reasons why I enjoy, as well as benefit, from working at The Mortgage House. The independent, non-corporate environment is very conducive to learning and growing as a professional. There is no sense of hierarchy. I feel completely comfortable going to anyone within the organization for assistance. The loan officers also benefit a great deal from the amount of flexibility we have as a private lender. Even though we are not a giant corporate entity, our resources are vast. With so many satellite offices, there is always someone to call upon who is an expert in the type of loan you are working on. This is in addition to the immense experience and knowledge the owners of the company bring to the table. There is a true feeling of teamwork here that I haven’t experienced at any other office. When one succeeds, everybody seems genuinely excited. Every Mortgage House associate, at every level, works towards one goal.
"In addition to everything, quite possibly the most important quality The Mortgage House possesses is the level of quality and moral responsibility we hold as a priority. Fair and ethical business practices always come before profits. These are the reasons that The Mortgage House is the company I choose to work for."
WELCOME TO THE MORTGAGE HOUSE
Ira L. Cohen, CEO
Allen Satenberg, President
August 2, 2006
The Mortgage House is not a typical mortgage company. We have no layers of management and everyone is devoted to one goal --- making loans.
We are dedicated to working with our loan officers to find the right loan program at a competitive price. No one is above helping out, and we all work as a team. It is not the Branch vs. Corporate mentality.
The mortgage business is highly entrepreneurial. It requires an ability to act quickly; decisions need to be made on the spot. This is one of our great strengths. We make our decisions locally, without having to wait days or weeks for answers.
With our extensive menu of products, most of our loans can be done in-house, thereby avoiding the delays often encountered when brokering to another lender. There are no review appraisals, no last-minute credit reports, no doubling up of all the documentation in the file, no elementary-school conditions for closing, no three days for Docs, no four days for Funding.
We believe in being a company that respects our employees and supports them through life’s ups and downs. We are a family and every member of our family is dear to us.
If you are interested in joining a company devoted to its people, please think of us!
THE MORTGAGE HOUSE, INC.
A LENDER WORLDS APART FROM THE REST